FAQ'S
WHAT IS THEMINIMUM ORDER VALUE?
Our minimum order value is £100.00 excluding VAT.
You will not be able to complete checkout via the website if the minimum order value is not met.
WHAT IS YOUR LEAD TIME?
We aim to dispatch orders within 48 hours
HOW MUCH IS CARRIAGE?
UNITED KINGDOM: Standard Shipping is £12.00 (+VAT) for most areas in the UK, or FREE for orders over £300 excluding VAT.
SCOTTISH ISLANDS & HIGHLANDS: Some areas are subject to 'out of area' surcharges.
The following Scottish postcodes are affected:
FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3
If you are on a 30 Day Account, these will be applied to your invoice before dispatch, if you pay for your order on a pro-forma basis these charges will be estimated and sent to you to pay before dispatch. Your order will still have the £12.00 discount applied if it is over £300.00 excluding VAT.
We are keeping our prices as low as possible for our customers, and all charges are based on the exact price that we pay to the courier. If you would like an idea of a price before you place your order, please contact us at SALES@SIENNAGLASS.COM
IRELAND & THE CHANNEL ISLANDS: Please complete check out as normal and we will supply you with a shipping quote before you can complete your quote.
CAN I COLLECT?
We do not accept collection via your own carriers, however if you are nearby and would like to collect the order yourself you are more than welcome to! Please contact us beforehand to arrange this.
WHY CAN'T I CHECK OUT?
Please ensure you have met our minimum order value of £100 excluding VAT before trying to check out. If you are still having trouble, please contact us.
WHAT HAPPENS IF I RECEIVE A FAULTY OR DAMAGED ITEM?
We are always more than happy to replace or credit for damaged items, simply send us a photo of the damage within your 48 hour window! Once you are outside of the 48 hour window, we reserve the right to refuse any responsibility for faulty or damaged items.
CAN I SELL ON AMAZON?
We are not currently accepting applications for sellers on Amazon at this time.
For any other queries of questions please call us on 01905 384837 or email us at sales@siennaglass.com
To see a full version of our Terms and Conditions, click here
